Counterfeit Statement

The Lumistella Company is doing its part to protect families everywhere from harmful products and fraud by fighting the growing problem of counterfeit goods facing all brands around the globe today. We actively monitor and fight against counterfeit trading and unauthorized selling of our products. Additionally, we believe it is important our customers are educated about the dangers associated with purchasing counterfeit products.

There is no way families can be sure a counterfeit product is safe. Counterfeit products pose a risk to the health and safety of their family as rigorous testing and compliance protocols cannot be assured. Additionally, there are no reliable assurances that counterfeit products are made in accordance with labor laws or environmental regulations, and purchasing from a counterfeit seller opens consumers to the potential for abuse of their personal information. Frequently, the ordered counterfeit product never arrives and if it does, is not as advertised.

On the other hand, families can be certain they are purchasing genuine products from The Lumistella Company if purchased at retailers we partner with directly through our website, or through our website partners. We stand behind our products, offering the warranties and representations that come with being a legitimate, family-friendly products company. Our retail store locations and website partners offer an “Adoption Center” experience for families, and have been carefully vetted to offer fast, reliable, service and to ensure the safeguarding of personal information.

We are committed to protecting the authenticity of the family moment, as well as the credibility of our brands and product lines. If you see an offer for potentially counterfeit products or have questions about the authenticity of one of our products, please contact us here.