At The Lumistella Company, we take product safety very seriously, and we recognize our great responsibility to provide products of the highest quality. Many of our products—including The Elf on the Shelf®, Claus Couture Collection® items and Scout Elves at Play® kits—are not actually toys and are labeled for Ornamental Use Only. Quality and product safety are a primary focus, so we often test these products to higher toy safety standards to ensure safety and quality that exceed the expectations of our consumers. Our products are tested and comply with applicable American Society for Testing and Materials (ASTM), EN71 (European standards) and Canadian Toy safety standards. Our products also meet or exceed the applicable Consumer Product Safety Commission (CPSC) guidelines. Furthermore, we use independent laboratories to perform our testing evaluations. We believe independent laboratories bring both testing expertise and objectivity to the product evaluation process. If you have questions regarding the quality assurance we offer at The Lumistella Company or if you would like to request a copy of our Certificate of Conformity (COC), please contact our office at (877) 919-4105 or use the contact form at the bottom of our contact page and select customer service from the drop-down menu.
The Lumistella Company also takes the fight against counterfeit products very seriously. Visit www.ccaandb.com/statement to learn more.