The Lumistella Company actively monitors and fights against any counterfeit trading or unauthorized selling of its products. While The Lumistella Company will not comment on any specific counterfeit situation, it’s important consumers are educated about the dangers associated with purchasing counterfeit product.
Generally, there is no way families can be sure a counterfeit product they are purchasing to use around their home is safe. Counterfeit products pose a risk to the health and safety of their family as rigorous testing and compliance protocols cannot be assured. Additionally, there are no reliable assurances that counterfeit products are made in accordance with labor laws or environmental regulations; and many times purchasing from a counterfeit operation opens consumers to the potential for abuse of their personal information. In some instances, the ordered counterfeit product never arrives and if it does, it is typically, “not what was advertised.” Buying counterfeit goods from unauthorized sellers is dangerous.
On the other hand, there are many benefits of purchasing genuine The Lumistella Company products. In our case, we offer official Scout Elves and Elf Pets® who have been sent from Santa Claus himself, which comes complete with a child’s storybook inside of a keepsake box set. We aim to offer a true adoption experience for a family; and we stand behind our products offering the warranties and representations that come with being a legitimate, family-friendly products company. Our retail store locations and website partners offer an “Adoption Center” experience for families, and have been carefully vetted to offer fast, reliable, service and to ensure the safeguarding of personal information.
The Lumistella Company is doing its part to protect families everywhere by fighting the growing problem of counterfeit goods facing all brands around the globe today. We are committed to protecting the authenticity of the family moment, as well as the credibility of our brands and their product lines.